Frequently Asked Questions

How do I get in Contact?


You have the option to contact us using email, our contact form or via phone or via chat




Can I replace the PS4 system's stock 500GB Hard drive?


PS4 owners will be able to replace the PS4 system’s standard hard drive for a higher storage drive. Be Aware this might affect the Warranty. The PS4 system’s hard drive is used to store downloaded game and video content, game save files, gameplay movies and images, and more. Users can upgrade the 500B Hard drive to 1TB or 2TB models that are compatiable with the PS4.




What is PS Plus?


PlayStation Plus is a subscription service that enhances your existing free account for PlayStation Network and helps you to get the most out of your PS4. Accessing online content and able to play with friends. PlayStation Plus is available to purchase in all countries that have access to the PlayStation Store.




Do I have to pay for PS Now?


Yes, but all new customers are eligible for a seven day free trial, which which will roll over into an ongoing subscription, unless cancelled before the end of the trial period.




Can I upgrade my Ps Plus Plan?


Yes, you can upgrade to Quaterly or Annual payment plans to save money. Check your account subscriptions and upgrade plans.




What comes in the PS4 Box at launch?


A PS4 system with a 500GB hard drive, a DUALSHOCK 4 wireless controller, a micro-USB cable for charging the DUALSHOCK 4 controller, a Mono-headset for voice chat, a power cable (1.5m), and an HDMI cable (2.0m).




What Payment Methods are accepted?


All major debit cards, such as Mastercard, Visa aswell as Paypal.




How do I play online?


To play online with other players across the world, you will need to have a PSN account and purchase a PS Plus Subscription which will give you access to MMO games, and streaming, downloading and playing games online.




Can you cancel a purchase on PS4?


You can cancel a digital content purchase within 14 days from the date of purchase and receive a refund, provided that you have not started downloading or streaming it.